سياسة الاستبدال والاسترجاع

Return and Exchange Policy At Najmat Al-Qayrawan, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with a product you purchased, please review the following return and exchange policy: Return Conditions - A return request must be submitted within 1-3 days from the date of receiving the product. - The product must be unused and in its original condition, including the original packaging and all accessories if any. - Please provide the original invoice as proof of purchase. - Note: Electrical parts are not accepted for return or exchange after sale unless they are defective or do not match the order. Exchange Conditions - If you receive an incorrect or damaged product, we bear the shipping costs for the exchange. - You can request an exchange for the same product or another product of your choice, with payment or refund of the price difference if any. Return or Exchange Process Steps 1. Contact us: Please contact customer service via [0581683228] or [[email protected]] and provide product details and your issue. 2. Send the product: We will provide you with instructions for sending the product. The product must be sent by the agreed method between us. 3. Review: Once we receive the product and verify its condition, we will send the replacement product or issue a refund accordingly. Financial Refund Refunds are processed within 1-3 business days from the date of approval of the request. The amount will be returned to the original payment method used for the purchase. Exclusions - All types of electrical parts unless they are defective or do not match the order. - Opened or used products. - Products that have been modified or damaged after receipt. - Some special products that may not be returnable (according to product conditions). --- Note Najmat Al-Qayrawan reserves the right to modify the return and exchange policy at any time without prior notice.